Spokes Bicycle Rentals in Vancouver is hiring for a full time permanent Assistant Manager. Spokes Bicycle Rentals has been serving Vancouver locals and tourists since 1938. With a convenient location at the entrance to spectacular Stanley Park, Spokes is the perfect starting point to get out riding on the world famous seawall and beyond. We have knowledgeable and friendly staff to help our customers through the process and to get them on the right bike so they can enjoy their ride.
Job description:
Start date: ASAP
Pay rate: $30.5/hrs
Benefits: Extended health Care
Hours per week: 35, may have to work overtime if needed.
Work Shift: It can be daytime, evening, weekends and/or holidays
Location: 1798 W. Georgia St., Vancouver, BC
Tasks and Responsibilities:
Mentoring and motivating team members to help drive sales while delivering exceptional customer service
Acting as the liaison between customers, sales, mechanic and velvet team and management team
Support ongoing performance management of the team
Creating and monitoring mechanic, valet and cashier's operations schedule
Managing the overall workflow of the team
Ensure all elements of the Spokes experience meet or exceed customer expectations
Manage and solve any customer situation that comes up, including theft, damage, and injury and escalate it to the manager if needed
Working with the manager to deliver promotional programs
Ability to execute any transaction and troubleshoot transaction issues as they arise
Oversee the maintenance and repair of all equipment
Assist in developing and implementing of schedules and procedures for safety procedures and preventive maintenance practices
Coordinate daily customer service operations
Staying up-to-date with detailed knowledge on new and existing products
Job requirements:
Secondary (high) school graduation certificate
2-3 years of experience in customer service/sales or in the bike rental industry
Experience in the bike rental industry or related is an asset
