Talentcor Halifax is recruiting for experienced Customer Service Representative in Saint John, New Brunswick.

Accountabilities:

• Establish and maintain good customer relations, with both internal and external customers
• Support service call requests, provide solutions based on customer requirements.
• Operate in accordance of proven account customized solutions and within an advanced remote solution strategy.
• Support Office hours of 8am-10pm AST in a weekly shift rotation
• Serve as first point of contact for any and all issues regarding –Delivery / Service / Supplies
• Meet and exceed performance targets
• Proactively initiate improvement of processes or operational guidelines inside applications, initiatives, solutions, etc.; in an effort to deliver a superior customer support strategy.
• Accurately update and maintain all existing account databases
• Work effectively in a team environment
• Provides support for emergency supplies
• Acts as the Customer Advocate and facilitates resolution of customer complaints
• Maintains confidentiality
• Perform Hard disk Overwrite steps with customer to ensure privacy needs are being met
• Monitor incoming customer requests every 15 minutes to ensure timely response
• Participate in any training initiatives that will enhance or build on overall team or individual skillsets, to uphold a first point of contact customer focused support strategy.

Responsibilities:

• Superior Customer Service/Relation skills including second level question probing ability
• Demonstrated Multitasking: Strong organization skills and ability to prioritize
• Post-Secondary Education or equivalent business experience
• Effective communication and interpersonal skills
• High level of self-motivation, self-starter
• High Sense of Urgency
• PC and systems knowledge
• Strong Team Player but able to work under minimal supervision
• Good Problem Solving skills and creativity
• Solid planning and organizational skills

Apply:

 Please apply directly online or submit your resume to Wendy MacDonald at wmacdonald@talentcor.com

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

Keywords:

Contact center, customer solutions, Incoming, Outgoing calls

Talent at work.